Problem Space
Field Study
Synthesis
Business Analysis
UX Analysis
Shop managers have difficulty connecting technicians with tractors.

We conducted a fly-on-the-wall study with a large farm's equipment repair shop. Upon diagramming the shop's workflows, we identified friction points between traditional pen-and-paper and digital systems. Shop Managers had implemented new tools to improve efficiency; however, employees were confronted with new challenges.

A process map of JG Boswell's shop operations.

JG Boswell's job and data management system.