Case Study
TheySaid built their core product, TheySaid Pulse. It helps Customer Success Managers (CSMs) collect more meaningful feedback from customers through perfect timing, aesthetically pleasant UI/UX, and high-quality questions. However, we found that CSMs still struggled sometime to bring the feedback towards a resolution. They needed a better way to leverage the customer feedback to drive change within the company.
Deliver a feature that encourages people across the company to see customer feedback and use real data to lead initiatives.
The solution will…
help CSMs drive change within the company to meet customer needs.
provide the executive, marketing, and product teams with useful insights about the customer.
shape a customer-centered culture.
research
Initial prototype
Initial prototype
TheySaid built the product and currently tests the product with users.
Initial prototype
©️Takumi Arai 2023